Refund policy

Return Policy

Timeframe: Returns are accepted within 7-8 days of delivery for orders placed outside sale periods.
Condition: Items must be in their original, unwashed condition with all tags attached. No return or exchanged if seal is broken
Return Refusals: We reserve the right to decline returns if items appear used, washed, damaged, or spoiled (unless they arrived damaged).
Defective Products: If you've received a defective item, please email unboxing videos and Photos to App & Website, and our Customer Experience Team will assist.

Return Charges and Refunds

Return Fee: A reverse shipment fee of Rs 150 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 150 will be made for the entire order, not on each individual clothing item. Shipping Charges are Non-Refundable both COD & Prepaid
Refund Method: Refund is to be issued as credits to your TDoM Credit note, via email.

Exchange Policy

Timeframe: Exchanges are accepted within 10 days of delivery for orders placed outside sale periods.
Exchange Fee: A reverse shipment charge of ₹150 fee for all exchanges
Price Difference in Exchanges: If the new item is priced higher than the original, you'll need to pay the difference upfront via a prepaid method. If the new item is priced lower, the remaining balance will be issued to you as a Gift Card for future purchases.
The above policies are the same for our premium collection as well.

Return & Exchange Process

The Return or Exchange can be initiated via the Website or the App, read through the prompts highlighted on the App or Website
The process will be initiated only when the Customer Experience Team accepts your requests, typically within 48 hours post the request raised from the customers end.
Reverse Pickup - Reverse pickups will be arranged only after confirmation from Customer Experience Team
Packaging: Please ensure items are packaged as they were delivered to you

Order Cancellation : PLEASE NOTE, Cancellations will only be possible if and till the order has not been dispatched from our warehouse.

Non-Exchangeable Products:

Please Note: Items bought during Sale Events or Flash Sales cannot be exchanged.

Exchange and Refund Conditions:

Covered Issues: We exchange or refund items with manufacturing defects, not issues caused by improper use or care.

Guarantee Covers:

Not Covered:

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